We hope you will be very happy with your order, but if you do believe there to be a fault or defect with one of our products, we would to would like to hear from you as soon as possible.

Please contact our Customer Care Team on 01580 712555 and do not return any goods without contacting us first.

Please note that we are not able to accept responsibility for wear and tear, accidental damage and neglect or misuse.

Please contact our Customer Care Team on 01580 712555 and we can see if there is anything we can do. Please note, however, that there may be limited options with made to order items.

If you haven’t ordered enough fabric, paint or wallpaper etc, please get in touch and we do our best to provide you with more product so that you can finish your interior project. Due to the nature of production, there can be variations between batches, and it isn’t always possible to supply you with additional materials from the same batch.

For orders originally ordered via our showroom, please contact our Showroom team on 01580 712555

For online orders, please contact our Customer Care Team on 01580 712555

All fabric and upholstery can fade over time. Dark coloured fabrics, especially dark blues and reds are more prone to fading in sunlight.

However, there are measures  you can take to protect your item for longer.

We recommend lining your curtains to protect the face fabric from fading.

Areas such as the leading edge of a curtain tend to fade first as they are more exposed to sunlight. Where possible, swapping the curtains over from time to time to keep the fabric area exposed to sunlight at a minimum, will help to prolong the life of your curtains.

For bay or corner windows, where sunlight will fall directly on the face fabric when the curtains are open, we recommend the use of sunscreen blinds or UV window film.

Upholstered furniture and window seats can fade in sunlight, particularly in south facing rooms or where furniture is close to windows. Here, we recommend the use of sunscreen blinds or UV window film.

The care instructions are listed on each item’s individual product page under Product Details. Should you have further questions or want to discuss this further, contact our customer care team on 01580 712555

No. Curtains and blinds should never be washed as this may lead to shrinkage. Hand-made interlined curtains can only be dry cleaned by a curtain specialist. Dry cleaning can also cause shrinkage.

Wipe clean spillages with a clean damp cloth immediately to reduce the risk of staining. Some substances can penetrate the coating and cause a stain – these include curry, pesto, oil-based products, red wine etc.

In the event of staining, gentle wash at 30 degrees. Do not use fabric conditioner or bleach. Do not spin or tumble dry. Line dry only to lessen or remove the stain. Iron on reverse on medium heat.

Yes, our oilcloths can be washed at 30 degrees on a gentle wash. Do not use fabric conditioner or bleach. Do not spin or tumble dry. Line dry only. Iron on reverse on medium heat.